This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to Crystal Castle, or otherwise collected by us, offline or online, including through https://crystalcastle.com.au (the Site). Additionally, this Privacy Policy pertains to other related and linked Crystal Castle owned and operated internet sites, including but not limited to https://crystalcastle.store and https://crystalcastlecollective.cratejoy.com (the Site(s)). 

In this Privacy Policy we, us or our means ‘Crystal Castle’

Crystal Castle is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). 

The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. 

Registration information and other information about you is subject to our Privacy Policy. You understand that through your use of the Site(s) you consent to the collection and use (as set forth in the Privacy Policy) of this information.

Personal information

Collection and use of personal information

Crystal Castle is committed to protecting and respecting your privacy and will only use your personal information to provide the products and services requested. When submitting a contact form, users have the option to consent to receiving ‘Crystal Castle’ communications. Users can unsubscribe from these communications at any time.

By submitting a contact inquiry form, users consent to allowing Crystal Castle to store and process personal information submitted to provide content requested.

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site, associated applications and associated social media platforms such as Facebook, Instagram, TikTok, LinkedIn, Pinterest.
• to contact and communicate with you.
• for internal record keeping and administrative purposes.
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms.
• to run competitions and/or offer additional benefits to you.
• for advertising and marketing, including to send you promotional information about news and upcoming workshops and information about third parties that we consider may be of interest to you.
•  to comply with our legal obligations and resolve any disputes that we may have.

The types of personal information we may collect about you may include:

•     your name
•     your contact details, including email address, mailing address, residential address and/or telephone number.
•     your age and/or date of birth.
•     your credit card details.
•     your demographic information, such as postcode.
•     your preferences and/or opinions.
•     information you provide to us through inquiry forms.
•     details of services we have provided to you and/or that you have enquired about, and our response to you.
•     your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behavior.
•     information about your access and use of our Site, including through the use of cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider.
•     additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
•     any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

This Personal Information is obtained in many ways including surveys, correspondence, by telephone, by email, via our website https://crystalcastle.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. 

Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. 

We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. 

We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. 

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. 

Disclosure of personal information to third parties

We may disclose personal information to: 

•     third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you and
•   third parties to collect and process data, such as Google Analytics.

By providing us with personal information, you consent to the disclosure of your personal information to third parties and acknowledge that we are not required to ensure that those third parties comply with Data Protection privacy laws.

Sensitive Information Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive Information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.

Security of Information

Unfortunately no data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security and privacy of any information which you transmit to us. Accordingly any information which you transmit to us is transmitted at your own risk, however once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 5 years.  

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies

During your use of the Site, we may issue to and request from your device blocks of data known as “cookies”. We use cookies to enable the website to work more efficiently and to provide us with information about your activities on the Site.

Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.

Details of the cookies we use on the Site are as follows:

(i) cookies that are essential in order to enable you to move around the Site and use its features;

(ii) cookies that collect information about how visitors use the Site, for instance which pages visitors go to most often. All information these cookies collect is aggregated and therefore anonymous.

By using this Site, you agree that we can place these types of cookies on your device.

Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Please note that you may delete and block all cookies used by this Site, but if you do so parts of the site may not work.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact info[at]crystalcastle.com.au 

Crystal Castle will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. 

Policy Updates This Policy may change from time to time and is available on our website. 

Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: 

Address: 81 Monet Drive, Montecollum New South Wales, 2482 

Email: info[at]crystalcastle.com.au 

Phone: 02 6684 3111